Shipping

Thank you for purchasing a RITUAL33 creation. Each piece is digitally designed, produced using 3D-printing technology and, where applicable, manually finished.
Orders are delivered through courier services available through the RITUAL33 platform.
2. Order processing
Products available in stock are prepared and handed over to the courier as soon as reasonably possible after the order has been confirmed.
Made-to-order products or products requiring printing, post-processing or manual finishing may require additional production time.
Where available, the estimated delivery time is displayed on the product page, in the cart or during checkout before the order is placed.
Processing times may be affected by weekends, public holidays and periods of unusually high order volume.
3. Delivery charges
Delivery charges are clearly displayed during checkout before the customer places the order.
Charges may vary depending on:

• destination;
• delivery method;
• parcel characteristics;
• courier pricing;
• total order value.
  Where free delivery is available for an order, this will be clearly shown during checkout.
  No delivery charge will be added without being disclosed before the order is placed.

1. Delivery methods
   For Romanian orders, RITUAL33 may use Sameday and/or other courier services available through the eAWB/Europarcel logistics infrastructure.
   The actual courier may vary depending on destination, selected service and logistical availability.
2. Parcel tracking
   Once the shipping document has been created, the customer may receive:

• the AWB/tracking number;
• shipping confirmation;
• a tracking link, where supplied by the courier.

1. Cash on delivery
   Cash on delivery may be available for eligible Romanian orders.
   Where COD is selected, the exact amount payable to the courier is displayed before the order is submitted and confirmed in the order details.
2. Packaging and transport damage
   RITUAL33 products are packaged to provide appropriate protection during transport.
   Customers are encouraged to inspect the external packaging upon delivery.
   If significant visible damage is present, we recommend:

• informing the courier;
• requesting that the damage be documented where supported by the courier;
• taking photographs of the packaging and item;
• contacting RITUAL33 as soon as possible.
  Contact:
  contact@ritual33.com
  office@assays.ro
  Transport damage does not limit the consumer's statutory rights in relation to non-conforming goods.